The opposite day I used to be on the ‘telephone to a salon proprietor. Nothing uncommon in that. I am in common contact with salon house owners up and down the nation every single day. However what was uncommon was what occurred subsequent. While we have been chatting away I heard her salon door open. She excused herself from our dialog and went to serve the shopper.
Once more nothing uncommon there. The shopper at all times comes first. What was uncommon was the dialog I overheard. It went one thing like this 강남풀싸롱:
Salon Proprietor: “Good afternoon. How can I aid you?”
Shopper: “I’ve run out of XYZ cream. Have you ever obtained any in?” (Sorry I can not keep in mind the precise product identify!)
SO: “No, I am sorry. That cream is proving very talked-about. We should always have some in on Tuesday afternoon.”
C: “OK I will name again then. Thanks.”
SO: “Thanks. See you Tuesday!”
Are you able to see what’s lacking?
That salon proprietor simply let the potential sale stroll out of her door! Will the shopper come again? Perhaps. Perhaps not.
However what may she have performed to safe the sale? LOADS! She may have:
-Requested for a deposit, and even full cost – in spite of everything if the cream is THAT standard then a deposit may have secured the sale
-Taken the shopper’s contact particulars in order that she may name her when the cream got here in
-Taken the shoppers identify and handle and provided to ship the product to her home when the cream is available in
-Supplied to put up the cream to her
-And doubtless extra…
However the one factor she ought to NOT have performed was to let that cash stroll out of her store!
Sure, sure, sure I do know that every of the above requires the salon proprietor to do just a bit bit extra work. However, hey, in these tight financial occasions it’s the salon proprietor that’s ready to go that additional mile that can survive.
